IT SUPPORT TECHNICIAN
The successful IT Support Technician provides effective computer hardware, software, and network support; training; and troubleshooting in a networked-microcomputer and VoIP-phone system environment that includes Microsoft applications, such as Outlook, Word, Excel, Access, Exchange, SharePoint, and Project.
DUTIES AND RESPONSIBILITIES:
Assists with the installation, documentation, configuration, and ongoing usability of PCs, workstations, peripherals, VoIP phones, and software.
Promptly responds in-person to user requests for service (which could be delivered in-person, by phone, voice message, e-mail, and text.) Effectively determines the nature and extent of support needed and provides the support. If unable to do so, refers to the appropriate IT staff member.
Monitors for and investigates error messages and determines resolution. Re-installs programs or replaces files causing errors.
Performs the daily back-up of all system servers and ensures safe management of media in accordance with company procedure.
Maintains a level of knowledge of the operating system and application software in use to provide a high level of support.
Downloads and tests new versions of client software for company use at the direction of the Network and Computer System Administrator and makes recommendations based on findings.
Successfully carries out other such duties assigned or requested.
Has the motivation, desire, and ability to work collaboratively in a professional team environment.
Strong computer skills including Microsoft Operating Systems, Server, and Office.
Ability to get along with others and follows directions and instructions.
Supports supervisor and/or coworkers with their duties and responsibilities.
Is punctual, takes responsibility for own actions, and keeps commitments.
Excellent problem-solving skills.
Ability to use standard network technology hand tools and equipment, such as cable testers.
Ability to work a flexible schedule, which may include evenings and/or weekend hours as needed.
Handle and prioritize multiple tasks while maintaining an upbeat disposition.
Is polite and an active listener, giving full attention to what other people are saying, taking time to understand the points being made, and asking questions when and as appropriate.
Effectively uses the English language for both verbal and written communication, especially when sharing technical information with a non-technical user.
Proven ability to rapidly learn technical tools and skills.
EDUCATION and EXPERIENCE:
Position requires an AA/AS degree in computer-related fields, plus two years relevant experience, or a BA/BS degree in computer science or related discipline, or the combination of education and experience that enables performance of all aspects of the position. An indication of some experience and ability helping and instructing others.
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