Customer support is one of the pillars of our business.


customer service

Our dedication to our customers is unwavering.   Contact Hazelett Customer Service for all of your needs including engineering and manufacturing support, field service, and spare parts.  

Open from 7:30am to 5:00pm Eastern time, Monday through Friday.

For after-hours emergency assistance, you may reach a customer service representative through our answering service.  Hazelett is prepared to provide assistance 24 hours a day - 365 days a year.

When an emergency arises and on-site assistance is required, Hazelett's goal is to have a field service representative on-site within 48 hours, anywhere in the world.


field service

Hazelett's extensive field service group is made up of over 30 employees with an average of 15 years experience. These electrical, mechanical, and process specialists, as well as technicians and mechanics, are available to provide a full range of field service, such as:

  • Equipment installation
  • Cold commissioning
  • Hot commissioning
  • On-site training programs
  • Follow-up maintenance programs
  • Equipment/technology upgrades
  • Process troubleshooting
  • Technical audits