Customer Service
“Providing first class service to our customers and technology partners.” The Hazelett Customer Service Department is instrumental in keeping customer’s plants operating efficiently around the world.

We are your “contact” in providing assistance from Hazelett’s engineering, field service, sales, manufacturing, and inventory departments.

We will respond promptly to assist you. In most cases, we reply within hours. This includes weekends and holidays. Customer Service attempts to resolve issues by telephone, facsimile, or e-mail. When a Hazelett representative is required at a customer’s plant, our goal is to have a Field Service Engineer on site in 24 to 48 hours of a request.

Our personnel are also available to assist you in performing technical audits. Recommendations will be provided that could improve your production efficiency.

Hazelett’s Customer Service Department is staffed from 7:30 AM to 5:00 PM Eastern Standard Time, Monday through Friday. Emergency assistance is provided after regular business hours through our answering service.

	For regular or emergency service, we may be contacted by:
	E-mail: service@hazelett.com or	hazelett@hazelett.com
	Telephone: 802-863-6376	Facsimile: 802-863-1523

Meet our staff

Field Service
Hazelett's extensive field service group is made up of over 30 employees with an average of 15 years experience. These electrical, mechanical, and process specialists, as well as technicians and mechanics, are available to provide a full range of services, such as:

	Equipment Installation
	Cold Commissioning
	Hot Commissioning
	On-Site Training Programs
	Follow-Up Maintenance Programs
	Equipment/Technology Upgrades
	Process Troubleshooting
	Technical Audits

Each field service call is supported by Hazelett's Engineering, Manufacturing, and Customer Service departments. For more information and current rates, please contact Brian Bessette, Manager of Customer Service or e-mail
service@hazelett.com.

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